What services do you offer?

Our White Glove Concierge will facilitate the entire transaction for you.  We will do all of the research, locating of the vehicle and negotiation for you.  Basically, you will just need to sign papers and pay for your car.  We do everything else for you.  Our Beat My Deal requires you to do all of the leg-work, research, locating of the vehicle and negotiation.  Once this is done, you will need to present to us your best deal in writing from the dealership who has the vehicle you want to buy.  At this point, we will take over and renegotiate on  your behalf to save you more money. Please review our Services tab for more detailed information.

How do I know you are getting me the best deal?

We are seasoned professionals who have first-hand industry experience working in car dealerships as managers.  We know how dealers make money, we know the tactics dealers use to make money and we know how to protect you from overpaying.  This is what we do and we are very good at it!  Our Owner, Dorian Gunn has been negotiating car deals dating back to 1996.  He is extremely knowledgeable and experienced in negotiating every aspect of your transaction.  He is very good at identifying “hidden fees” and getting them removed from your deal too.  If you like negotiating and want to do so before hiring us, we recommend choosing our Beat My Deal option.  Please review or Services tab for more detailed information.

Do you receive any compensation from the dealer?

No.  We do not accept any dealer commissions as we feel this will create a conflict of interest.

When is the best time of year to buy a new car?

There is no exact way to predict. The car market constantly changes. Supply and demand play and important role. Excessive inventory leads to lower prices and manufacturer incentives.

Are you a car broker?

No.  Car brokers are paid by the dealer and their commission is not disclosed to you.  We do not accept any dealership commissions.  Our loyalty is to our client – you.  We promise to always look out for your best interest and guide you through the process so you won’t overpay.

Is a low price a great deal?

Not necessarily.  Dealers are very good at manipulating the deal to make it look good.  The truth is many dealers make a lot of money by marking up lease rates, interest rates, bank fees, extended service contracts and also by selling accessories and/or by charging for items that you do not want.  Just because the price is low doesn’t mean you got a great deal.

What if I want to trade in my existing car or truck?

We can handle that as well.  Read all about our specialized trade-in negotiation services.

Can you help with leases?

Yes. We are seasoned professionals who know how to negotiate a lease deal to make sure you don’t overpay. Dealers make a lot of money on leases by marking up lease rates (money factors) and bank fees so it is important to have expert representation.

Do you have any vehicle inventory?

No.  We don’t have our own inventory, but our service allows us to search and negotiate any dealership inventory.

Which dealers are in your network?

The beauty of our service is that all dealerships are in our network. We are not loyal to any. We have the ability to negotiate will all dealerships to make sure you get a great deal and do not overpay.

How long does the process take?

The process typically takes 3-7 business days, but we have been known to get your deal done in 24 hours or less. We go at the pace required to meet your needs.

Do I still get the manufacturer’s warranty?

Yes. You receive the same warranties offered by the manufacturer as if you were dealing with the car dealership directly. By working with Open Road Auto Concierge, we facilitate the entire process for you saving you time, money and hassle.

Can I service my new car at a dealership other than where I bought or leased it from?

Yes. You can service the vehicle at the dealership most convenient to you.

Can you special order my new car and still save me money?

Yes. We can special order your new car and still get you the same great deal as if it were currently in the dealership inventory.

Do I have to go to the dealership to pick up my new car?

No. We can arrange for it to be delivered to your home or office.

Where/when do I sign paperwork?

Final contract paperwork is signed when you get your new or pre-owned vehicle. If the vehicle is delivered to your home or office, the paperwork will be delivered with the vehicle allowing you to sign in the comfort of your home or office.

Can Open Road Auto Concierge negotiate a great deal on a used car?

Yes. We specialize in new and pre-owned vehicles. We will research the market to make sure we negotiate a great deal for you.