Welcome to Open Road Auto Concierge!
Open Road Auto Concierge values your privacy. This notice describes what information we collect, how we use it, and, if necessary, those with whom we share it.
The personal data of the users that are collected and processed through the website:
Will be under responsibility and in charge of:
- Open Road Auto Concierge
- Office: 800.917.6912
- Cell: 916.769.0946
- Fax: 805.991.7458
(Hereinafter referred to as “Open Road Auto Concierge “).
TYPES OF INFORMATION GATHERED
The information we learn from clients helps personalize and continually improve your experience at Open Road Auto Concierge. Here are the types of information we gather:
Information You Give Us. You provide information when you search, read and watch the content, communicate with us and hire the services. As a result of those actions, you might supply us with the following information:
- First and last name.
- Email address.
- Phone (includes WhatsApp number).
- Social Security Number.
- Driver’s license information.
- Vehicle information.
- Credit and financial information.
- Working Information.
- IP address.
- Payment information (Credit card, Debit card and checks information).
- Social media profile information.
- Any additional information relating to you that you provide to us directly through our websites or indirectly through our websites or online presence such as ‘cookies’.
Open Road Auto Concierge will not collect any personally identifiable information about you, unless you provide it.
Payment information: Your payment information will be treated and safeguarded with total security and with the exclusive purpose of processing the purchase of the services. Open Road Auto Concierge reserves the right to contract any payment platform available in the market, which treats your data for the exclusive purpose of processing the purchase of the services.
Automatic Information. Like many websites, we use “cookies.” We obtain certain types of anonymous information which is not personally identifiable when your web browser accesses Open Road Auto Concierge or third-party content served by or on behalf of Open Road Auto Concierge on other websites. Some of the information we collect and analyze includes the Internet protocol (IP) address; computer and connection information such as browser type, version, and connection speed; purchase history; and the content you searched for and viewed.
HOW LONG WE KEEP YOUR DATA
We will keep your information in our possession until it is presented with the sellers and make purchase and sale transactions of vehicles.
Personal data will be kept for the time necessary for the provision of the services or as long as the interested party does not withdraw their consent.
HOW WE USE YOUR INFORMATION.
In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and services and to develop new services. We use personal information collected through our site as described below and described elsewhere in this Policy to:
- Provide personal consulting services.
- Research, negotiate, and facilitate new and pre-owned vehicle purchases and trade-ins.
- Present and contact customers with vehicle sellers.
- Complete customer credit applications.
- Process payments for our services.
- Improve our service, website, and how we operate our business.
- Understand and enhance your experience using our website and services.
- Send emails through bulk email delivery platforms such as MailChimp and Klaviyo.
- Respond to your comments or questions and for our support team to provide service.
- Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
- Communicate with you about upcoming events and news about services offered by Open Road Auto Concierge and our selected partners.
- Marketing purposes of Open Road Auto Concierge (Google ads, Facebook ads, twitter ads, Pinterest ads, Instagram ads, etc.).
- Protect, investigate and deter against fraudulent, unauthorized or illegal activity.
HOW DO YOU GET MY CONSENT?
By making use of our website and services and provide us with personal information to communicate with you, you agree that we collect and use your information. You can withdraw your consent, contact us through the contact information or the contact page.
On our website you will find links and functions linked to different social networks, in which you can share your information.
When you visit Open Road Auto Concierge website, we send one or more cookies.
What are cookies?
“Cookies” are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognize your device and remember if you have been to the website before.
Cookies are used to measure which parts of the website people visit and to customize your experience. Cookies also provide information that helps us monitor and improve the website’s performance.
If you do not want Cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some Cookies and to alert you when a Cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section. Please note that if you use your browser settings to block all Cookies, including strictly necessary Cookies (see below), you may not be able to access or use all or parts of the functionalities of the Open Road Auto Concierge website.
We provide the links for the management and blocking of cookies depending on the browser you use:
- Internet Explorer: http://windows.microsoft.com/es-xl/internet-explorer/delete-manage-cookies#ie=ie-10
- Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Safari: https://www.apple.com/legal/privacy/es/cookies/
You can also delete the cookies you have saved in your browser by going to its configuration options.
Our Cookies are used for the following purposes:
Strictly Necessary: These Cookies are essential for Open Road Auto Concierge website to perform its basic functions.
Security: We use these Cookies to help identify and prevent potential security risks.
Analytics and Performance: Performance Cookies collect information on how users interact with our websites, including what pages are visited most, as well as other analytical data. We use these details to improve how our websites function and to understand how users interact with them.
Advertising (Facebook ADS, Google ADS, YouTube ADS, Twitter ADS, etc): These Cookies are used to display relevant advertising to visitors who use our services or visit websites we host or provide, as well as to understand and report on the efficacy of ads served on our websites. They track details such as the number of unique visitors, the number of times particular ads have been displayed, and the number of clicks the ads have received. They are also used to build user profiles, including showing you ads based on products and services you’ve viewed on our website. These are set by Open Road Auto Concierge and trusted third party networks and are generally persistent in nature.
HOW WE SHARE INFORMATION
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
Third-Party Sellers. We grant and share the personal information that you give us with your authorization, to possible vehicle sellers with the sole and exclusive purpose of making possible transactions for the purchase and sale of vehicles.
Protection of Open Road Auto Concierge and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and Conditions and other agreements, or protect the rights, property, or safety of Open Road Auto Concierge, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Anonymous Information. Open Road Auto Concierge uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve our website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
Email Address. The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.
PROTECTING YOUR INFORMATION
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. If transactions are processed on the Website, transaction information is transmitted to and from the Website in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide services to you and those persons you have authorized to have access to such information.
Open Road Auto Concierge follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Open Road Auto Concierge receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Open Road Auto Concierge strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
You have the following rights in relation to your personal data provided to Open Road Auto Concierge:
- Access your personal data.
- Request the correction of inaccurate data.
- Request its deletion.
- Request limitation of the processing of your data.
- Oppose the treatment of your data.
- Request your portability.
- Not be subject to automated individual decisions.
The Users can exercise all these rights contacting us through the contact information or the contact page and indicating the reason for this request.
Without preconception to any other administrative appeal or legal action, the User shall have the right to submit a claim to a Control Authority, in particular in the State in which he or she has their habitual residence, place of work or place of the alleged infringement in. If you consider that the processing of your personal data is not appropriate to the regulations, as well as in the case of not seeing the exercise of your rights satisfied, the control authority in which the claim was filed will inform the claimant about the course and result of the claim.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE (CalOPPA)
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act (CalOPPA).
According to the California Online Privacy act, you have the following rights:
- Know what personal data is being collected.
- Know whether your personal data is sold or disclosed and to whom.
- Access to your personal data.
- Request to delete any personal information about you.
- Not be discriminated against for exercising their privacy rights.
CHILDREN’S ONLINE PRIVACY PROTECTION
We are in compliance with the requirements of the California Online Privacy Protection Act (CalOPPA) regarding the protection of the personal data of minors. We do not collect any information from anyone under 13 years of age. Our website and services are all directed to people who are at least 18 years old or older.
EDITING AND DELETING INFORMATION
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. You can change, modify, rectify and delete your Information at any time, please contact us through the contact information.
To opt-out of Open Road Auto Concierge email, follow the instructions included in the email. Your request should be processed within 48 hours.
SUPPLIERS AND OTHER THIRD PARTIES
Open Road Auto Concierge regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Open Road Auto Concierge treatment of personal information by contacting us.
When we receive formal written complaints, it is Open Road Auto Concierge policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Open Road Auto Concierge and an individual.